Billing with Heart

Barb Valier is the Founder and CEO of Helping Hands Billing Solutions and brings nearly two decades of experience in medical billing, insurance claims management, and provider credentialing. With a career rooted in healthcare administration, Barb has built a reputation for her deep industry knowledge, attention to detail, and commitment to helping healthcare providers succeed.

Barb began her journey in healthcare after studying Psychology at Lee University in Cleveland, TN. She entered the industry as an Insurance Claims Processor for a third-party insurance administrator, where she quickly developed a strong foundation in claims processing, insurance policies, and healthcare operations.

She later joined Inova Health System in Falls Church, Virginia, where she spent six years as a subject matter expert in medical billing and provider credentialing. For the past 15 years, Barb has specialized in mental health and Applied Behavior Analysis (ABA) billing, developing an in-depth understanding of the unique challenges behavioral health providers face.

In March 2023, Barb founded Helping Hands Billing Solutions with the mission of providing reliable, knowledgeable, and personalized billing support to behavioral health practices.

Melody is the Co-Founder and Strategic Advisor for Helping Hands Billing Solutions. In her advisory role, Melody provides high-level guidance on the company's financial and operational decisions, drawing on more than two decades of experience in healthcare administration, payer relations, and contract management. While she takes a more hands-off role in day-to-day operations, her expertise and strategic insight help guide the long-term direction and growth of the company.

Melody began her healthcare career in 1998 as a pre-authorization specialist for an insurance company, where she developed a strong foundation in insurance processes and provider relations. Over the years, she advanced through a variety of roles within the healthcare industry, steadily building her expertise in reimbursement, contracting, and operational strategy.

In 2002, Melody accepted a role as a Contract Analyst with Optum, where she spent 11 years developing deep knowledge of payer contracts, reimbursement structures, and healthcare network operations. Her time at Optum provided invaluable experience navigating the complex relationship between providers and insurance companies.

Wanting to contribute to a mission-driven organization, Melody later transitioned to the behavioral health field, becoming Billing Manager for Little Leaves Behavioral Services, one of the largest ABA providers in Northern Virginia and Maryland. During her tenure, she oversaw billing operations and helped support services for children on the autism spectrum.

Today, as Co-Founder and Strategic Advisor, Melody plays a key role in guiding financial strategy and operational planning, helping ensure the company continues to grow while maintaining the high level of service and integrity that clients depend on.

Bree is a Certified Professional Coder (CPC) with a strong skill set in healthcare billing and coding. She is known for her exceptional attention to detail and ability to navigate complex billing processes with accuracy and efficiency. Since joining Helping Hands Billing Solutions in March 2025, Bree has played a key role in supporting billing operations, accounts receivable follow-up, and credentialing. She is dedicated to maintaining compliance with industry standards while ensuring claims are handled thoroughly and correctly. Bree takes pride in building strong, positive relationships with both providers and patients, approaching each interaction with professionalism, clear communication, and a commitment to creating a smooth and supportive billing experience.

Lorene Wright is a Revenue Cycle Specialist with over 10 years of experience in healthcare administration. A graduate of the University of Hawaii, she specializes in provider credentialing with insurance organizations, billing and coding support, and ensuring strict HIPAA compliance.

Before entering the healthcare field, Lorene worked in the travel and hospitality industry, gaining valuable experience in tours, transportation, and customer service. She later transitioned into behavioral healthcare administration, where she supported clinical teams and operational processes within a behavioral health group.

Her strong attention to detail and customer-focused approach help ensure smooth revenue cycle operations while providing reliable support to both clients and staff.

Mindy Turnbough serves as the Revenue Cycle Specialist, supporting mental health providers with dependable billing and administrative services that help reduce operational stress and improve practice efficiency. She holds a Bachelor's degree in English with a concentration in Cultural Studies and a minor in Psychology from George Mason University.

With over five years of experience in the mental health field, Mindy brings a strong understanding of the administrative and financial processes that support behavioral health practices. She is committed to delivering accurate, well-organized support that enables providers to focus on patient care while ensuring their operations run smoothly and confidently.

Nicole is a compassionate and detail-oriented professional with a strong passion for helping others. Over the years, she has expanded her experience within the medical field through roles in CNA work, phlebotomy, and medical coding and billing. In addition to her healthcare background, Nicole has experience in customer service, receptionist duties, and data entry, allowing her to build strong communication and organizational skills.

Nicole takes pride in completing tasks accurately and efficiently while maintaining a positive and supportive work environment. She enjoys collaborating with team members to create a smooth and fulfilling workflow for both staff and clients. Prior to starting her family, she worked with Chrysalis supporting individuals with disabilities, further strengthening her commitment to compassionate care and service to others.

In her free time, Nicole enjoys reading, spending time with family and extended family, camping, gaming with friends and loved ones, and being around animals. She appreciates relaxing environments and values meaningful connections, positivity, and quality time with the people she cares about most.